Sterling Showroom: 01259 759860 | Edinburgh Showroom: 0131 202 1720

Frequently Asked Questions


We have attempted to try and put most questions on this page, but if you have a question that is not covered on this page please feel free to contact us on 01259 759860 and a member of the HotSpring Spas Central team would be happy to help.

Are the hot tub controls easy to use?2017-08-31T15:33:53+01:00

Yes. The control panel is clearly displayed, and once you have set the desired temperature, you can just forget it!

Are the hot tub controls easy to use?2017-08-31T15:33:53+01:00

Yes. The control panel is clearly displayed, and once you have set the desired temperature, you can just forget it!

Are the covers effective at keeping the heat in?2017-08-31T15:33:10+01:00

Yes, the cover has been designed to trap in the heat and it has extended flaps to prevent the wind from getting up under the cover and cooling the water.

Does the cabinet require any maintenance?2017-08-31T15:32:24+01:00

The cabinets on our hot tubs are made from easy care, wood-effect material, which requires no specific maintenance. You may want to simply rinse it with a hose once in a while to keep it looking nice so that it retains its lustre during its lifetime. You may also like to know that the cabinets never lose their colour

What warranty do I get on my hot tub?2017-08-31T15:31:18+01:00

Your HotSpring hot tub comes with excellent warranties which a member of your HotSpring Central team would be happy to explain in more detail.

What electrics do I need?2017-08-31T15:30:40+01:00

With regards to the electrical supply you should only use a CSCS/ECS registered Electrician. Please ask us if you need more information.

Do I get anything for recommending a friend?2017-08-31T15:29:58+01:00

Yes. At HotSpring we like to thank our customers for recommending us to their friends and family. Please ask your friend/family member to mention your name when they place their order and you will be sent you a ?50 voucher to spend in a single transaction in our showroom.

Where should I put the hot tub?2017-08-31T15:29:13+01:00

Technically you can place a hot tub anywhere, although we find that most of our customers prefer the outdoor experience. You may like to consider putting your new hot tub into a Spa Shelter to help protect you from the weather and nosey neighbours!

Can I sink the hot tub into decking?2017-08-31T15:28:35+01:00

Yes, providing you leave the appropriate access to the maintenance panel.

Will you install and commission the hot tub?2017-08-31T15:27:40+01:00

The installation and commissioning of your new hot tub will take approximately 2-3 hours and there is no additional charge for this service.

My hot tub is not working as it should. What do I do?2017-08-31T15:26:57+01:00

Simply email us providing as much information as possible regarding the problem and we will get back to you as quickly as possible. See our terms and conditions.

How can I pay?2017-08-31T15:26:22+01:00

Credit card or cheque or Bankers Draft 10 days in advance.

How long will it take to deliver my order?2017-08-31T15:25:47+01:00

If we have the stock then we can deliver within 48 hours. If the stock needs to be ordered then it may take up to 8 weeks for delivery.

How will the delivery be arranged?2017-08-31T15:25:00+01:00

You will be contacted by email by our Service Department to arrange a date for delivery of your new hot tub. Products from our Online store will be shipped straight out to you.

How much do you charge for delivery?2019-12-18T14:46:01+00:00

Delivery for chemical orders on our Online Store are free of charge if you spend over £60. Orders less than £60 carry a £10 delivery charge. See our terms and conditions.

How often do I need to change the water?2017-08-31T15:22:44+01:00

Owing to our superior filtration, we recommend that you change the water in a HotSpring Hot tub every 4 months.

What are the running costs?2017-08-31T15:22:05+01:00

The HotSpring hot tubs cost from about 60 pence per day to run depending on season and usage.

Do I need to use lots of chemicals?2017-08-31T15:20:48+01:00

No. With our maintenance programme, designed to make your life easy and stress free, you will probably spend no more than a few minutes a week treating the water. We will provide you with a DVD Guide on how to maintain your hot tub.

Are your hot tubs fully re-locatable?2017-08-31T15:18:14+01:00

Yes, as long as you have the appropriate base and electrics, you should be able to move and reposition your hot tub pretty much anywhere you would like.

For how long do the hot tubs last?2017-08-31T15:17:27+01:00

Our hot tubs are built for many years of fun and hydrotherapy. You can expect to enjoy your HotSpring hot tub for years and years!

Do I need to have a water supply piped to the hot tub?2017-08-31T15:16:18+01:00

You do not need a water supply as our hot tubs are filled and emptied via a hose.


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