Read what our customers have to say

INSPIRE YOUR IMAGINATION

Here at HotSpring Central we just love to see what our customers have achieved with creating their own little haven to enjoy their hot tub. You will see some of the comments and images sent by some of our customers, and we hope you may even find an idea or two here as to how to make the best of your new hot tub.If you would like to know which hot tub and/or spa shelter is shown in the following images then just give us a call! We are available seven days a week on 01259 759860 or you can send us a message via our Online Contact Form.

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

HotSpring Central
Average rating:  
 16 reviews
by Wilma Smith on HotSpring Central
ongoing service exceptional

I was buying some hot tub maintenance products from the Tillicoultry branch and thought I would like to thank the team for their continued excellent service. We've owned our tub for 12 years and they have always been generous with support and advice. Can't recommend HotSpring Central highly enough, the Tilly branch in particular.

by Mark Gough on HotSpring Central
Fantastic Service!!

We received amazingly fantastic service right from our very first visit to the showroom all the way through to delivery and installation. Our questions were always responded to promptly and with 100% customer focus. Thank you to Stewart, Gail and Lorna.
Special thanks to the guys who installed the hot tub in our garden. Again a fantastic service, they were brilliant.
As you can imagine from my review, I would have no hesitation whatsoever in recommending Hotspring .
Thanks again to all concerned.

by Christopher on HotSpring Central
Envoy

I love our HotSpring Envoy hot tub - it is a fantastic feeling and does wonders for sore aches and pains.

by Fiona on HotSpring Central
Customer Service is superb.

Having purchased a second hand HotSpring Hot Tub locally via an advert online earlier this year and slightly worried if it was a wide move I was most impressed to find on contacting Gail and the team in Tillicoultry that they gave me the same back up service as if it had been brand new. Very knowledgeable, friendly, caring, there with advice to a novice hot tub owner and all in all the best customer service I have ever received off any company ever. I would not hesitate in buying a HotSpring Hot Tub. The back up service is 5*. Be assured that the team are there to help you get started and supply you with all the spares, chemicals advice etc that you might need through it's life.

by Peter russell on HotSpring Central
Simply the best

My wife and I bought our hot tub back in 2005 and have never looked back. We pop into it almost every evening and our grandchildren love it when they pay us a visit. We have dealt with HotSpring tubs in Sterling Wearhouse for all these years and have had great service including the servicing on an yearly basis. I can highly recommend them they make you feel like part of a family

by Stan McLeod on HotSpring Central
Friendly Professional Service

I have had a Jetsetter for 6 years and enjoy it immensely . HotSpring Central provide a very professional and friendly service and are always keen to help if you have a problem or question.

by Jay Blackburn on HotSpring Central
Envoy

I've had my Envoy for 14 years! It's still great for my family.

by Denise McWatt on HotSpring Central
Amazing Service

Hubby and I have been using HotSpring Central for a few years now for all our maintenance and chemical products for our hot tub. Always leave with a smile as the customer service is second to none and very friendly. Anna and Gail are extremely knowledgeable about their products, and have helped us on numerous occasions with chemical calculations etc. We would definitely recommend them for all hut tub requirements

by Kenny Young on HotSpring Central
Great Service

My wife and I bought a new hot tub from HotSpring and from the outset the service has been excellent. We had to get a crane to take the old hot tub out and put the new one in. I could only get the crane on a Saturday and Gail organised her team to deliver and set up it all up even though this was normally done during the week. The guys on site were brilliant, knew what they were doing, cleaned up after themselves and came with a smile on their faces. Having already had a hot tub for years, I can honestly say the difference between HotSpring and my last company is black and white. We look forward to an excellent service going forward.

by tina price on HotSpring Central
hot tubs

I have been buying chemicals from Gail, never had a problem, always very good service

Page 1 of 2:
«
 
 
1
2
 
»
 
“I just wanted to let you know that my wife, myself and our family have used our hot tub that we purchased from yourselves last December a lot over the last 10 months or so and are still absolutely loving it – especially now in the cold early mornings and early darker evenings. The hot tub has not missed a beat since the day it was installed and is running perfectly. Best regards and again thank you, the hot tub has been a big change for the positive to our family life”.
Mr Taylor, Crieff, Perth & Kinross

Hi Anna, engineer has been. First class service in and out in no time. Want to thank you and your team again. Will pop in sometime in the future for a top up in chemicals

Mr D Jaffa, Falkirk
“We are absolutely delighted with our HotSpring hot tub, and equally important, we have enjoyed the friendliness, professionalism and excellent service provided by your staff – especially from the girls at Sterling. Well done.”
Mike Farmer, Scotland
“Just to say a huge ‘Thank You’ to you all for without your help & guidance we never would have got ‘through’ this. The ‘boys’ were great and we enjoyed their company as well as their expertise and knowledge of the product.Good to know we are fully covered and have help at the end of the phone.Thanks again for the great service from all of you!”
Brenda & Gordon McNeill, Stranraer
“Just wanted to say a big THANK YOU to the three guys who came out to remove the Hot Tub. A difficult job carried out professionally and pleasant with it – couldn’t have been more helpful. Please pass on my sincere thanks to them. A credit to your Company.”
Ms L Gupwell, Glasgow
“Best Buy anyone can make – HotSpring is a great company with a great product and more important has a great after sales service”.
S Macintosh, North Queens Ferry
“Both Audrey and I want to thank you for all your help and assistance regarding our hot tub over the past year. You have been nothing but helpful since I originally spoke to you on the phone, then came to the show room where we were shown the options available. As a couple with a young family you provided us with several hot tub options that you personally felt we would find both appealing and beneficial. This made our final choice a relatively simple one, which made our experience of purchasing our hot tub, very pleasurable.

The delivery of the hot tub was stress-free, with competent, friendly and experienced HotSpring employees who took the time to explain how to maintain the hot tub to ensure we got the full enjoyment from our experience. This was followed with a courtesy call to ensure we were happy with the installation. You also insisted that if we ever needed any further assistance maintaining the correct chemical balances etc. you are only a call away.

As you know we visited other hot tub suppliers where we felt the sale was all that mattered to these other companies. Due to those experiences, we almost stopped pursuing wanting to be a hot tub owner. We are glad we persevered as we use our hot tub as we intended it, to relax and enjoy as a whole family. Thanks again.”

Mr & Mrs Duggan, Glasgow
“Having had several Hot Tubs in my lifetime since they become popular I can confirm with experience that my Hot Springs Tub purchased from Gail & Eric does what it says on the tin and that is ” It does run at the small premium cost and I do not see any significant increase in my electricty bills ” I bought my first tub in 1999 at a show in the SECC in Glasgow and after my first Electric Bill I switched it off. So after putting out over 7K for it I eventually gave it away – I bought my recent Tub from Gail in February 2008 and have had no problems with it and my recomendation is ” Service It Regularly and Im sure it will last a lifetime ” Eric looks after my tub and it just runs like a swiss watch – Nothing seems to trouble Gail or Eric and they keep a great range of accessories & chemicals on hand and there is nothing better after a shift in the garden especially in severe cold weather than a long soak with a red wine ” bubbles & all ” I say to many people – Just keep your car once paid and invest in a Hot Tub – The best of both worlds is then at your fingertips.”
Tom Matchett
“Here is the picture of our tub installed in the garden. Both Veronica and I love it and use it pretty much on a daily basis, we both feel that we should have bought one years ago.”
Mr & Mrs Mackintosh, Dunfermline, Fife
“From the moment we arrived to view the hot tubs at Sterling in Tillicoutry for our new venture Bed and Breakfast, we felt at ease and found your knowledge of them quite outstanding.

We had done a bit of homework on different companies but found HotSpring to be the most upfront, explaining all the do’s and dont’s and the best in quality.

We have not regretted our decision from the moment of ordering the bigger, more expensive, one than we had intended. The installation and after-service has been second to none. The service has been superb thank you HotSpring!

We continue to enjoy the hot tub as do our guests.”

Linda Lawson, Newport on Tay, Fife
“here is the photo of our hot tub as promised. Thank you for your sterling work on the installation. It is now being used on a daily basis, with the chemical dosing no longer a thing to be feared, now we understand what we are doing. Bring on the snow! Thank you Gail and Eric, All the very best”
Mr & Mrs Cameron, Dunfermline
“My Sovereign hot tub was delivered on the best weekend ever of the year 25th May. I would like to thank Gail and Eric for their very professional advice and the time spent visiting me making sure I chose the right hot tub for me. The buying, delivery and installation was excellent and it arrived on the day and on the hour pre-agreed. Gail took care of everything and even gave me the contact details for a fab electrician . After-sales service is excellent and sometimes after hours as well. My family and grandchildren all had a fabulous time over the weekend. I would recommend HotSpring Central for the best buy ever to anyone looking for life’s little treats all the year round”.
Helen Laurenson, Rosyth
“I’m very pleased with the hot tub and with the team that did the installation. They were great, polite, explained what they were doing, demonstrated how the spa worked and cleaned up well afterwards. They did very well to get the old hot tub out with minimum removal of the decking and put it all back afterwards – you couldn’t tell the difference between before and after!

We are looking forward to it getting up to temperature and trying it out – hopefully tomorrow night.

Thanks for all your support too.”

Mr Gregory, Aberdeen
“I just want to drop you a note to say, firstly how delighted we are with the Hot Tub we absolutely love it, as do all our friends!! And secondly to thank you, Eric and James for the first class service you provided during the installation. It must have been the worst weather night of the year and yet you all battled on in the wind and rain to ensure everything was in order. I would have no hesitation in recommending Hot Spring to all our friends and family. Thanks again.”
Mr & Mrs Dunsmore, Dunsmore, Falkirk
“We had our hot tub serviced and mended on Saturday (new lid, new lid lifting mechanism, etc.) – and I want to tell you how pleased we are with the result. You said it would look like new, and the hot tub is now sparkling!

Also, would you please note that we were incredibly impressed with the service engineer who came out on Saturday. He not only did a fantastic job, he did it in the most appalling weather possible. And he didn’t grumble once! All I had to do was supply him with cups of tea, which was the least I could do. He was with us for around 5 1/2 hours, in constant pouring rain – and he was marvellous. (And I don’t even know his name… but he deserves a bonus)

Many thanks again”

N Aburrow-Jones
“Sorry we missed you yesterday, just a quick note to say that everything is going great with the Hot Tub, it’s been in use most days.Whilst we are on thank you again for getting that initial problem fixed so quickly, working until that late hour was very impressive customer service. If you could pass our thanks on to Eric as well that would be appreciated.Attached is an ‘aerial view’ of photo of Sonia enjoying the Hot Tub!”
Mr & Mrs Simmers, Abernethy in Perth
“We were both very apprehensive about the process of buying a hot tub but after investigation on the net and numerous visits to different suppliers we ended up at HotSpring in Tillicoultry. The moment we stepped into the showroom we felt a totally different atmosphere. We received expert friendly advice with no over-pushy sales technique. Any questions asked were answered in easy-to-understand terms. We felt totally at home. Again every aspect of the installation and after care was carefully explained. But again with no hard-sale tactics. As installation day came closer both Anna & Gail kept us up-to-date with what the procedure would be. We also had the added complication of having to hire a crane. Anna & Gail again made sure everything was double-checked and the hot tub would be delivered on time. The delivery process was thankfully smooth. Our installation team were superb – taking time to make sure you understand exactly what you should be doing and when. Again Anna & Gail were also at the end of the phone to sort out an teething problems with chemicals etc. Initally I thought the chemicals would be very complicated – how wrong was I !!! We did have a problem with our spa audio system – this was swiftly resolved with one phone call to Sterling. An engineer’s visit was booked and the problem was swiftly rectified. I also received a follow-up call to confirm everything was to our satisfaction. All the people we have meet from HotSpring have been superb. Very professional and the aftercare service has been second to none – I have, and will continue to, recommend HotSpring as the best place to buy a hot tub.”
Mr & Mrs Tasker, Scotland
“Having researched the hot tub market we decided on a HotSpring hot tub after having visited Anna at Sterling Furniture centre. She did not try to give us a hard sell, but was able to answer our questions in a very professional manner from her obviously extensive knowledge of the product,and made it very plain that her help did not end when the tub was installed.
She discussed our requirements and suggested the Sovereign model and gave us her mobile number on which we could contact her even after office hours – service indeed!

After our purchase, and just prior to delivery, we revisited and were given very thorough instructions by her on the chemicals and their measurement.
We are absolutely delighted with our HotSpring hot tub and their after sales service, and particularly with the service from Anna and Gail at Sterling Furniture centre, and would certainly recommend anyone thinking of a hot tub to visit them before making a final decision.”

Mr & Mrs Rankin, Scotland
“I wanted to say “thanks” for all the help as I invested in my first Hot Tub! We bought pre-owned as a way in but boy was it a good move. The interior is “as new” and the exterior is as any new one will be with a few months of the Scottish elements. As for the experience – its better than any we’ve used on holidays because its sat in our own garden, to be used at any time. For anyone considering pre-owned I’d say yes without any hesitation. Your installation and aftercare service has been second to none, with the minor attention getting excellent quality and prompt service – we really appreciate it and the whole purchase and support you’ve given in a “nothing’s a trouble” manner has been exceptional. We can’t thank you enough!”

Which Hot Tub Did You Buy?: Envoy •
Would You Recommend This Hot Tub?: Absolutely •
Do You Consider Your Hot Tub Value For Money?: Yes

Mr G Dodds
“It is all true, economical running costs, quiet motor etc etc, but the piste de la resistance has to be the excellent after-sales service from the girls at Sterling Tillicoultry and the service team……unbelievable and oh so unusual these days.I phoned yesterday to say the hot tub was leaking and Eric, the engineer, arrived at approx 4.30pm on a Sunday. He left at 9.10pm. Throughout his visit he displayed knowledge of his product, sense of humour and courtesy. Not once did Eric show any negativity… and he must have been tired, hungry and was definately wet by the time he left. Ten out of ten to Eric, very refreshing in this day of “I can’t be bothered attitudes”. Thank you Eric.”
Dawn Wilford, Linlithgow
“Thought l would drop you a wee note re our hot tub. You have no idea what a god send this hot tub has been to us. Graeme, my son, was sitting his finals at Edinburgh University and things got pretty tough. What do you do when things get tough. Jump in the hot tub of course. We also had some really bad family news and sometimes I find it all too much for me.

When l get home in the evening l put my brother’s music on and sit quietly in the hot tub.

We have it inside so l can tell you honestly for me it has been for me the best thing l’ve ever bought. l find you can gather your thoughts and it also helps me to relax and get some sleep at night. We thought about a hot tub for a few years but there was never enough money in the potty. So anyone thinking about buying one can take it from me you will be completely delighted and, like me, wonder why you didn’t do it before.”

Caroline & Johnny Wills, Biggar
“Just to say that the service we got from you guys from sale through to installation was fantastic. I have attached a photo to let you see the finished article. Superb!”
Mr & Mrs Jeffrey, Dunfermline
“The HotSpring team were fantastic. They gave us honest and precise information on which hot tub would best suit our needs. We couldn’t live without the hot tub now and the aftersales service from HotSpring is amazing. I can phone our sales rep at any time as she is always more than happy to help.”
Mr Cooper, West Lothian
“The hot tub is excellent and we still spend 3 or 4 nights a week in it!”
Mr Mackie, Kincardine, Scotland
“Hi Gail and Anna. Just a wee email and pictures of our new hot tub and summer house. Just want to say a big thank the two of you . The guy that delivered the tub and the two installation guys who were fantastic. From the day we came into your show room until all was installed has been second to none. As you can see by the pictures the kids love it along with myself and partner. I would say anyone looking for a hot tub get yourself over to see Gail and Anna and you won’t be disappointed. I would say one of the best purchases I have ever made. Thanks for all your help”.
Mr Jaffa, Falkirk
“ok where do we start? Lorna, Anna and Gail, what a great bunch of ladies. So friendly and welcoming, you couldn’t ask for nicer people and they are a real asset to this company. Nothing is too much for these ladies and they are very helpful in every manner. I only went to buy chemicals and I bought a hot tub. There was no high sales push, just really good information. Gordon and Jim, the guys who installed it, were just a couple of nice blokes. The girls had explained everything to us before we bought and the guys explained it all over again, including going through how we should look after our hot tub…..
To be honest we are never out of the hot tub – we just love it! Thank you so much to all the ladies and gentlemen of HotSpring Central, you made the whole process easy!”
Mrs & Mrs Baxter, Grangemouth
“Glad you liked the picture of our hot tub in its location and being used for my grand daughter’s 14th “hot tub” birthday party – the party was a great success with her and her friends.

Well the story behind our purchase of our HotSpring Jetsetter hot tub is a bit unusual as we were actually visiting the Sterling store to purchase a new three-piece suite. We went into the HotSpring showroom and suffice to say when we left, Anna and the hot tub had convinced us that we would be better buying a hot tub rather than the new suite.

It is a decision, coming up for 4 years now, that neither my wife Jan or I have ever regretted, not even for one minute.

The pleasure we get from the tub is fantastic, when we were both working in reasonably high pressure jobs it helped us to unwind and de-stress after difficult days at work. Now that we have retired it helps ease the aches and pains that come with age. We have often come home from a late night out and gone into the hot tub as we find it a perfect way to relax, especially when sipping a tequila sunrise watching the stars.

I would definitely recommend a HotSpring hot tub.”

Mr Black, Scotland

“Fiona is loving her new Hot Tub so much her family got her this fab cake for her recent birthday”

Fiona, Sauchie, Alloa
“The reason we chose HotSpring is because we believe they are the very best on the market especially in terms of filtration, simple maintenance and economy in running costs. We believe that very many of our guests choose to stay with us because of the hot tub and it is very well used by everyone. We have recommended to many guest that on returning home it is HotSpring they should be looking at, rather than any other make.”
Susie and Bill, Bluebell Croft
“Hi Gail, Just a quick note to say we love our new hot tub. We would like to say a big thanks to Anna for all her sales advice (she was great) and a big thanks to the guys for delivery and installing the tub they made it all look very easy. We have been in a couple of times and love it, especially Emily our 7 year old granddaughter Thanks, Ann & Alex“
Mr & Mrs Black, Milngavie, Glasgow
“Hot tubs are for all seasons, even when the seasons themselves are confused. Check the date and the weather!”(photo taken May 5th 2009)
Susan Murphy, Stirling
“Everyone should have a HotSpring Hot Tub …… Fantastic”
Karen Yerek, Alloa, Central Scotland
“Thanks very much for the advice, help and support in our recent purchase of a ‘HOT TUB’, this was much appreciated. The installation and instructions went well and the apparatus has been put to good use. The ‘Hot Tub’ is a welcome addition to our small but compact garden, so much so that our friends have said the we have brought a ‘touch of Florida’ to our garden. Many thanks.”
Mr & Mrs Paterson, Alloa, Central Scotland
“Great North Lodges are a group of luxury individually owned lodges in and around the Aviemore area. Our latest lodge, 5 Star Mountain Bear Lodge, was built last year to great acclaim. We wanted a Hot Tub to be included as a feature of this luxury lodge, so Anna at HotSpring was contacted, where our specific requirements were met in a professional and friendly manner. As a result our first Hot Tub was delivered and commissioned. We were well looked after, especially with continued technical back up.

As a result of the impressive help we received from HotSpring we have planned to refit and include more Hot Tubs in some of our properties and have already ordered two more hot tubs from them.”

Ian Forrester, Great North Lodges, Aviemore
“We purchased our Hot Tub from HotSpring Central in Stirling and were delighted with the whole process. Advice, purchase after sales etc was a very pleasant experience and installation was completed on time. The Prodigy Hot Tub is installed in our home at the Gleneagles Hotel. Our guests have spent many hours relaxing in the beautiful surroundings and by all reports the tub is proving very popular. Would we recommend HotSpring Central? Absolutely!”Jim & Eleanor, www.gleneaglesrentals.com
J Murdoch, Auchterarder
Just a wee note to let you know that we got our hot tub up to temperature yesterday. We went out in the afternoon and bought a nice Patio Awning to go over it and it looks fantastic. We are so chuffed with it, my neighbour came into the back garden for a wee nosy and she said its like a mini – Hollywood. We were in it twice yesterday, because we went back in last night about 9.30pm when it was dark just to get the effect of the lights and it is just amazing. If I had won thousands on the lottery at the weekend I couldn’t have been happier than I was last night relaxing in it. So glad we went for it. We felt so relaxed when we came out, it is just one of the best buys we have ever made.

So thanks for all your help with it and the guys who came to fit it were brilliant, very glad we came to you. Thanks again.

Angela Green, Scotland